The Wrong Offer Appears

If you create several different offers, sometimes In Cart Upsell may show a different offer than you are expecting.  To avoid overwhelming your customers, we show only one offer at a time. Here's how the system decides which offer to show:

  • If multiple offers fit a shopper, the system chooses the most specific offer that fits (ie. the one with the most rules)
  • If there are multiple offers that fit and they have the same number of rules, one of those is chosen at random.

So if you prefer that a certain offer be given preference, you can give it "dummy" rules, like "Cart total is at least 0" or something - or if you want offers mixed up randomly, try to give them the same number of rules.

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