The Wrong Offer Appears
If you create several different offers, sometimes In Cart Upsell may show a different offer than you are expecting. To avoid overwhelming your customers, we show only one offer at a time. Here's how the system decides which offer to show:
- If multiple offers fit a shopper, the system chooses the most specific offer that fits (ie. the one with the most rules)
- If there are multiple offers that fit and they have the same number of rules, one of those is chosen at random.
So if you prefer that a certain offer be given preference, you can give it "dummy" rules, like "Cart total is at least 0" or something - or if you want offers mixed up randomly, try to give them the same number of rules.