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What Store Order Data We Collect (and why)

Written by Jabir

Sometimes merchants ask why they need to give us approval to collect their store's orders data. Here's what our system collects and why:

Internally just so you know: We read order data to power autopilot suggestions, and (in the future) to measure conversions. There’s currently no way to avoid it, but that’s definitely a feature that could be added in the future.

What I usually say to the merchant is something like:

“We use anonymized order data to power the app’s Autopilot suggestions, and we don’t store any personal information whatsoever about your customers. Unfortunately, Shopify does not currently provide a way to access only anonymous data about orders at this time, so we need to ask permission to read the entire order. We don’t currently have a way to avoid this, sorry.”


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FYI, here is a complete order record from our DB:

Order id: 63398327, <br>shop_id: 32085, <br>shopify_id: 929567473786, <br>created_at: "2020-01-08 16:47:20", <br>updated_at: "2020-01-08 16:47:20", <br>line_item_product_shopify_ids: [2817723236474, 2857770909818], <br>product_shopify_ids: ["2817723236474", "2857770909818"], <br>total: 0.4492e2, <br>cart_token: "c884ce8c29d7feb4c20369f978484377", <br>shopper_country: "US", <br>discount_code: nil, <br>unique_product_ids: [2817723236474, 2857770909818], <br>referring_site: "<a href="http://m.facebook.com/">http://m.facebook.com</a>", <br>orders_count: 1
						

There’s some duplicate info in there, but what we store is:

  • the order id

  • the ids of the products purchased

  • the order total

  • the cart token

  • the shopper’s country

  • the referring site

  • the discount code used, if any

  • and the # of orders the shopper has placed

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