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Why is the Wrong Offer Appearing? (New UI)
Why is the Wrong Offer Appearing? (New UI)

This article is to provide an understanding of why the wrong offer is appearing.

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Written by Support
Updated over a year ago

If you create several different offers, sometimes In Cart Upsell may show a different offer than what you expect. To avoid overwhelming your shoppers, we show only one offer at a time. Here's how the system decides which offer to show:

  • If multiple offers fit a shopper, the system chooses the most specific offer that fits (ie. the one with the most rules that are true)

  • If there are multiple offers that fit and they have the same number of rules that are true, one of those is chosen at random.

So, if you prefer that a certain offer be given preference, you can add additional triggers- or if you want offers mixed up randomly, try to give them the same number of rules.

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